1. Introduction
Mitra is a mental wellbeing and support application developed by Apex Mind Collective Pvt. Ltd. The app is designed to provide users with access to wellbeing resources, audio content, self-help materials, updates, and support-related features.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what choices you have.
By using Mitra, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use the app, we may collect the following types of information:
Personal Information
We may collect information such as:
- Name
- Email address
- Phone number
- Age or age group
- Gender, if voluntarily provided
- Location/state/district, if voluntarily provided
Mental Wellbeing-Related Information
If the app includes forms, assessments, self-reporting, counselling requests, or wellbeing check-ins, we may collect information voluntarily provided by you, such as:
- Mental wellbeing responses
- Stress, mood, or emotional wellbeing inputs
- Support needs
- Counselling or assistance requests
- Feedback or study responses
This information is treated as sensitive and confidential.
App Usage Data
We may collect basic technical and usage data such as:
- Login activity
- App interactions
- Audio/content access
- Device type
- App performance data
- Crash reports
- Firebase authentication or database identifiers
Firebase Data
Mitra may use Firebase services for authentication, database, storage, analytics, notifications, or crash reporting. Firebase may process data according to Google's applicable privacy and security practices.
3. How We Use Your Information
We use your information for the following purposes:
- To create and manage your account
- To provide access to wellbeing content and app features
- To respond to support or counselling-related requests
- To improve app performance and user experience
- To send important app updates or notifications
- To maintain safety, security, and fraud prevention
- To conduct wellbeing research or studies only when consent is provided
- To comply with legal or regulatory requirements
We do not sell your personal or sensitive information.
4. Mental Health and Medical Disclaimer
Mitra is intended to support mental wellbeing and provide access to resources. It is not a replacement for emergency care, medical diagnosis, psychiatric treatment, or professional medical advice.
If you are in crisis, at risk of self-harm, or facing a medical emergency, please contact emergency services, a nearby hospital, a qualified mental health professional, or a trusted person immediately.
5. Sharing of Information
We do not share your personal information with third parties except in the following cases:
- With service providers such as Firebase or hosting providers necessary to operate the app
- With counsellors or wellbeing professionals only when required for support and with appropriate consent
- When required by law, legal process, or government request
- To protect the safety, rights, or property of users, the company, or the public
- With your explicit consent
We do not sell user data to advertisers or data brokers.
6. Data Storage and Security
Your data may be stored using secure cloud-based services such as Firebase. We take reasonable technical and organizational steps to protect your information from unauthorized access, misuse, loss, or disclosure.
These steps may include:
- Authentication controls
- Restricted database access
- Secure cloud storage
- Access limitation to authorized personnel
- Data encryption where supported by service providers
However, no digital system is completely secure, and we cannot guarantee absolute security.
7. User Consent
Where required, we will ask for your consent before collecting sensitive wellbeing-related information or using your data for research, counselling support, or study-related purposes.
You may choose not to provide certain information, but some app features may not work without it.
8. Children's Privacy
Mitra is not intended for children below the applicable age of digital consent unless used with appropriate parental, guardian, school, or institutional consent.
If we become aware that a child has provided personal information without proper consent, we will take steps to delete such information.
9. Data Retention
We retain user data only as long as necessary for the purposes described in this Privacy Policy, including app functionality, support, legal compliance, research consent records, or safety requirements.
Users may request deletion of their personal data by contacting us at: contact@apexmindcollective.com
10. User Rights
You may contact us to request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your personal data
- Withdrawal of consent, where applicable
- Clarification on how your data is used
We will respond to reasonable requests in accordance with applicable laws.
11. Notifications
Mitra may send notifications related to app updates, wellbeing content, reminders, or service information. You can control notification permissions from your device settings.
12. Third-Party Services
Mitra may use third-party services such as:
- Google Firebase
- Firebase Authentication
- Firebase Firestore / Realtime Database
- Firebase Storage
- Firebase Cloud Messaging
- Firebase Crashlytics or Analytics, if enabled
These services may collect technical and usage-related data needed to provide app functionality, security, analytics, and performance monitoring.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Users are encouraged to review this Privacy Policy periodically.
14. Contact Us
For privacy-related questions, complaints, or data deletion requests, contact:
Apex Mind Collective Pvt. Ltd.
Email: contact@apexmindcollective.com
Website: www.apexmindcollective.com